Product Development · Client: upVolt
Device service & order management with per-step time tracking
A service management system for electronic devices that tracks the repair workflow from check-in to finished order, with time tracking per service step.
upVolt needed a system to track the repair workflow of electronic devices from start to finish, with time tracked on every service step.
Because they needed a transition period from their previous system, we integrated with the existing software while progressively delivering new and improved functionality — so operations never stopped during the migration.